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Privacy Policy for UK clients

For the purposes of the Data Protection Act 1998, we, Buffalo Tours UK Limited are a data controller. This privacy policy sets out how we collect and use the personal information (“personal data”) you provide us with directly or through use of our website. This privacy policy may be amended or added to from time to time. The latest version will appear on our website. We will only process personal data as set out in this privacy policy (as amended or added to) or otherwise notified to or agreed by you or as we are otherwise permitted to do in accordance with the Data Protection Act 1998.

In order to process your booking, send you any information or respond to an enquiry, we need to collect personal data from you. As referred to below, our website uses “cookies” which will also collect personal data. Depending on what’s required, the personal data we collect may include names and contact details, credit/ debit card or other payment information and special requirements such as those relating to any disability or medical condition which may affect holiday arrangements and any dietary restrictions which may disclose your religious beliefs (“sensitive personal data”). All references in this privacy policy to personal data include sensitive personal data unless otherwise stated.

Appropriate personal data will be passed on to the relevant suppliers of your arrangements and any other third party (including banks and/or credit card issuers) who need to know it so that your holiday can be provided. The information may also be provided to government / public authorities such as customs or immigration if required by them, or as required by law.  Certain information may also be passed on to security or credit checking companies. On occasions, we may use other companies to provide services on our behalf, such as mailing marketing material.  We only provide third parties with the personal data they require in order to deliver their services.   Other than in relation to government / public authorities (over whom we have no control), we will take appropriate steps which are intended to ensure that anyone to whom we pass your personal data for any reason agrees to keep it secure, only uses it for the purposes of providing their services and does not collect any personal data from you in the course performing their services. If we cannot pass personal data to the relevant suppliers or any other third party as applicable, whether in the EEA or not, we will be unable to fulfil your booking.  In making your booking, you consent to personal data being passed on to the relevant suppliers and other third parties.

Your personal data will be stored, used and otherwise processed within the UK and/or any other country(ies) of the European Economic Area (EEA). EEA countries are all member states of the European Union together with Norway, Iceland and Liechtenstein. We will also store, use or otherwise process personal data outside the EEA. All personal data will be stored on the server of our parent company in Vietnam and as referred to above, appropriate personal date will be passed to the relevant suppliers of your arrangements most of whom will be outside the EEA. Data protection laws may not be as strong outside the EEA as they are in the EEA. Personal data will not be transferred to a country outside the EEA unless (1) the country to which it is transferred is one which the European Commission considers to provide an adequate level of data protection or (2) the personal data is transferred to a United States company which has signed up to the Safe Harbour scheme or (3) the personal data is transferred to a company which is required by our contract with them only to deal with the data in accordance with our instructions and to maintain appropriate security to protect the personal data which we are satisfied they have or (4) we are obliged to provide the personal data to a government / public authority in order to provide your holiday.

We would also like to store and use your personal data for future marketing purposes (for example, sending you our marketing material) unless you have told us that you do not wish us to do so. All personal data you give us (including sensitive personal data) will be kept but we will use only names and contact details for marketing purposes. If you do not wish to receive any marketing material or communications from us, please e-mail deborah@buffalotours.com or write to us at Buffalo Tours UK Limited, The Old Church, 89B Quicks Road, London, SW19 1EX. We do not sell personal data to any third party.

In common with most websites, our website uses cookies. A ‘cookie’ is a small data file which our website server stores on your computer in order to collect information about your visit and to remember you when you visit again at a later date.   The main purpose of a cookie is to identify users and to personalise their visit by customising web pages for their use. We may also use third parties who will collect non personally identifiable data (such as the IP address of a user’s computer) to analyse site visits and carry out other similar activities. In the course of doing so, they may place their own cookies on your computer so that they can collect information about your visit. You may if you wish disable or delete such cookies through your internet browser. However, doing so may mean you will be unable to access our website or parts of it, your experience of our website may be adversely affected and/or you may not receive information which is relevant to your personal interests.

We take appropriate technical and organisational measures which are intended to prevent unauthorised or unlawful processing of personal data and accidental loss or destruction of, or damage to, personal data.

You are generally entitled to ask us (by letter or e-mail) what details of yours are being held or processed, for what purpose and to whom they may be or have been disclosed. We will charge a fee to respond to such a request. We promise to respond to your request within 40 days of receiving your written request and fee.  In certain limited circumstances we are entitled to refuse your request. 

If you believe that any of your personal data which we are processing is inaccurate or incorrect please contact us immediately at deborah@buffalotours.com.

© Copyright MB Solicitors Limited trading as mb LAW of Studio 3, The Quays, Concordia Street, Leeds LS1 4ES tel 0113 2424444   www.mb-law.co.uk    Ref: CGI

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If you are in Vietnam
Call +84 4 3828 0702 for general enquiries
Call +84 4 3926 3425 for online enquiries
Opening hours:
Monday to Friday, 8:30 - 17:30 ICT
If you are in Cambodia
Call +855 6396 5670

Opening hours:

Monday to Friday, 8:30 - 17:00 ICT
If you are in Laos
Call +856 7125 4395

Opening hours:

Monday to Friday, 8.30 - 17:00 ICT
If you are in Thailand
Call +66 2245 6392

Opening hours:

Monday to Friday, 9:00 - 18:00 ICT
If you are in Australia
Call +61 2 8065 7931

Opening hours:

Monday to Friday, 9:00 - 17:00 EST
If you are in United Kingdom
Call +44 20 8545 2830

Opening hours:

Monday to Friday, 9:00 - 17:30 GMT
VIETNAM
Head Office in Hanoi
Level 10, 70-72 Ba Trieu Street
Hoan Kiem District
Hanoi
Email: caj.sales@buffalotours.com
CAMBODIA
Office in Siem Reap
556 Tep Vong Street
Khum Svay Dangkom
Siem Reap
Email: cambodia@buffalotours.com
LAOS
Office in Luang Prabang
102/5 Kaysone
Phomvihane Road, Ban Phabattai
Luang Prabang
Email: laos@buffalotours.com
THAILAND
Office in Bangkok
Lertpanya Building Suite
706-707 41 Soi Lertpanya, Sri-Ayuthaya
Phayathai Road, Rajathewee
Bangkok 10400
Email: thailand@buffalotours.com
AUSTRALIA
Office in Sydney
L5, Suite 509 55 Holt Street
Surry Hills
Sydney
Email: caj.sales@buffalotours.com
UNITED KINGDOM
Office in London
The Old Church
89B Quicks Road Wimbledon
London SW19 1EX
Email: uk@buffalotours.com