Travel Videos

Responsible Tourism Policy

Since our modest beginnings in 1994, the Buffalo Tours team hold responsible travel as a core commitment. As we have grown, so too has the commitment to work responsibly with our  customers, host communities and local business partners.

Click to view the Annual report of Buffalo Tours Responsible Travel 2015

 

 

 

 

 

 

Buffalo Tours Responsible Tourism policy highlights three areas:

Poverty, Society and Environment

We believe our responsible values define the way we work and perform as a business. That means we strive for ethical and just performance in all aspects of our business. Please discover how travelling with Buffalo helps fight poverty, enhance society and protect environments in your Asia.

Buffalo Tours creates long-term community-development projects in impoverished communities.
Managed by our very own dedicated team of development specialists and travel experts, Buffalo’s community-development projects ensure sustainability of poverty reduction through

  • Project management services
  • Job creation
  • Homestays
  • Community micro credit funds
  • Community health promotion
  • Buffalo sponsored schools

Buffalo Tours supports local economies by hiring locals, eating in locally owned restaurants and traveling local style.

All Buffalo operated products are reviewed to assess how they benefit the communities. Through supplier contracting, guide training and in-house product development we ensure

  • Positive impacts of tourism on local communities
  • Transparency in all commercial dealings and relationships
  • Quality of experience for clients

Buffalo Tours is a pioneer in terms of developing tours which have a direct, positive impact to grass roots communities.  Local Life (connecting travellers with a local community) and Meaningful Travel (supporting long term projects by international organisations and NGO’s).

Buffalo Tours fights corruption by paying taxes and official fees

This is the foundation of our Responsible Travel work. This may seem an obvious commitment, but in Asia with large informal economies, corruption can be a huge problem placing unfair burden on those least able to pay – the poor. 

Corruption undermines community development, good governance and environmental protection. To ensure our business is sustainable we will always take a strong stand against corruption and ensure our suppliers and our team members follow suit.

 

Buffalo Tours is passionate that children are cared for by loving families in safe communities possessing clean environment and cultural dignity.

Buffalo Tours active child protection policy covers all aspects of our business. This includes:

  • Support for the child protection agencies
  • Child protection training for Buffalo staff
  • Child protection clauses in contracts
  • Child protection photography policy
  • Prohibit orphanage tourism, non-educational visits to local schools, or any activities involving children without direct supervision of parents or guardians
  • Provide information for our clients on how they can be a child safe traveller  

Buffalo Tours respects our host communities and cultures and instils this attitude in our guides and tour planners.

Buffalo Tours community and cultural protection policy covers every type of tour and excursion we operate. This includes:

  • Work with local leaders to ensure benefits of tourism are equitable
  • Transparency in all financial dealings
  • Participatory community meetings to allow everyone to have their say
  • Continue local traditions through encouragement of youth participation
  • Prohibit visits to human zoos and cultural tourists site that are unauthentic and/or derogatory
  • Provide all our guests clear and helpful cultural protocols to create true and inspiring interactions

Buffalo Tours is a fair employer eliminating any form of discrimination and exploitation.

Buffalo Tours has a comprehensive human resources policy with every employee receiving a fair wage, employment contract, bonuses, health care and benefits. We advocate the same for all our business partners and suppliers. This includes:

  • Employee rights are guaranteed by contract and enforceable by law
  • Hazardous work and conditions prohibited
  • No discrimination based on sex, age, religion or orientation
  • Fight illegal and inhumane practices such as human trafficking, child labour through partnerships with international organisations
  • Exploitation of workers prohibited including sex industry

 

Buffalo Tours works hard to ensure lean, green and clean travel.

Buffalo Tours minimises environmental impacts of travel through careful planning and management of tours.  This includes:

  • Travel via the most energy efficient routing
  • All vehicles maintained regularly for utmost fuel efficiency
  • Drivers training for safety and efficiency and limit idling
  • Alternative transportation (walking tours, cycling, rickshaws and trains)

Buffalo Tours also works with hotel partners to provide a friendly, daily reminder to keep air conditioning set at moderate level, turn off lights when leaving your room, and make use of the eco option to re-use towels and sheets.

Buffalo Tours wildlife protection policy follows the Global Welfare Guidance for Animals in Tourism.

Buffalo Tours Product Development team follows a comprehensive Wildlife and Animal Welfare Policy to enhance the conservation of animals in the wild and treatment of captive animals. The Global Welfare Guidance for Animals in Tourisms advocates five animal freedoms:

  • Good feeding
  • Good housing
  • Good health
  • Appropriate behaviour
  • Protection from fear & distress 

Buffalo Tours is eliminating unnecessary waste and reducing consumption of energy and water at our offices and tours.  

Buffalo Tours recognizes our responsibility to the environment starts in our own offices. That is why we have energy, water and waste reduction targets in place. Our policy also cover the tours you take and may include:

  • Providing refillable water bottles to reduce disposable plastics
  • Limiting the amount of paper handouts provided
  • Working toward paperless tours through use of technology
  • Ensuring disposable are reduced, reused and recycled

Contact us
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If you are in Vietnam
Call +84 4 3828 0702 for general enquiries
Call +84 4 3926 3425 for online enquiries
Opening hours:
Monday to Friday, 8:30 - 17:30 ICT
If you are in Cambodia
Call +855 6396 5670

Opening hours:

Monday to Friday, 8:30 - 17:00 ICT
If you are in Laos
Call +856 7125 4395

Opening hours:

Monday to Friday, 8.30 - 17:00 ICT
If you are in Thailand
Call +66 2245 6392

Opening hours:

Monday to Friday, 9:00 - 18:00 ICT
If you are in Australia
Call +61 2 8065 7931

Opening hours:

Monday to Friday, 9:00 - 17:00 EST
If you are in United Kingdom
Call +44 20 8545 2830

Opening hours:

Monday to Friday, 9:00 - 17:30 GMT
VIETNAM
Head Office in Hanoi
Level 10, 70-72 Ba Trieu Street
Hoan Kiem District
Hanoi
Email: caj.sales@buffalotours.com
CAMBODIA
Office in Siem Reap
556 Tep Vong Street
Khum Svay Dangkom
Siem Reap
Email: cambodia@buffalotours.com
LAOS
Office in Luang Prabang
102/5 Kaysone
Phomvihane Road, Ban Phabattai
Luang Prabang
Email: laos@buffalotours.com
THAILAND
Office in Bangkok
Lertpanya Building Suite
706-707 41 Soi Lertpanya, Sri-Ayuthaya
Phayathai Road, Rajathewee
Bangkok 10400
Email: thailand@buffalotours.com
AUSTRALIA
Office in Sydney
L5, Suite 509 55 Holt Street
Surry Hills
Sydney
Email: caj.sales@buffalotours.com
UNITED KINGDOM
Office in London
The Old Church
89B Quicks Road Wimbledon
London SW19 1EX
Email: uk@buffalotours.com