About Buffalo Tours
Buffalo Tours is a leading inbound tour operator and destination management company in Asia, hosting hundreds of thousands of journeys annually. We operate in 11 destinations throughout Asia including Vietnam, Cambodia, Laos, Thailand, Myanmar, China, Hong Kong, Indonesia, Singapore, Malaysia and Japan – with sales offices in the United Kingdom, the United States, Australia and Russia. Buffalo Tours embraces its origins in Asia, leveraging this background to connect travellers with people and cultures in a way that only locals can. Using our knowledge of Asia, and our expertise, we thrive at creating unforgettable experiences unique to every guest.
More than just tours, our products and services are designed to provide guests with unforgettable experiences and memories that last a lifetime. By connecting travellers with an authentic side of Asia, every Buffalo Tours journey allows our guests to develop a profound understanding of the region, its traditions and its people.
Who we are
Buffalo Tours was launched in 1994 by president and founder Tran Trong Kien. As a young medical student from Hanoi, Kien guided travellers throughout Vietnam to help fund his studies and show off the country he loved. Today, Buffalo Tours is one of Asia’s leading destination management companies, with hundreds of thousands of passengers carried annually and several internationally recognized industry awards won. That same drive to showcase a love of the region is at the heart of everything Buffalo Tours does today.
Our name and logo
Buffaloes represent strength and diligence in Asian culture, and are symbolic of prosperity in cultures throughout the region. At Buffalo Tours, we work diligently to provide our guests with extraordinary and authentic travel experiences. The Buffalo horns symbolise the spirit of innovation, courage and an ambition for growth for all our teams in Asia and beyond.
Customised Private Tours: Leveraging more than two decades of experience guiding travellers in Asia, we're able to accommodate any travel style, needs or budget concerns to create bespoke travel experiences for our guests.
Small Group Tours: Tours designed specifically to allow small groups to share in the experience of discovering authentic Asia while minimising their environmental impact and maximising the benefits of tourism to locals in areas visited.
Educational Travel: Specialised programs designed to provide unique educational experiences and engaging local interactions to travellers looking for truly transformational journeys.
Accommodation: With more than two decades of operational experience, Buffalo Tours has become a preferred partner for many of the most reputable hotels in Asia, allowing us to offer some of the most competitive rates in the industry.
Transport: A fleet of well-maintained vehicles and trained drivers throughout our destinations allows us to provide guests with seamless connections and transfers throughout their journeys in Asia.
Ticketing: Partnerships with domestic and international airlines allow us to connect guests with our destinations from almost any location.
Throughout two decades of operation, Buffalo Tours has made the journeys of hundreds of thousands of travellers the experience of a lifetime. Our commitment to customer satisfaction and travel innovation has earned several travel industry awards.
Winner, Vietnam's Leading Tour Operator, World Travel Awards 2015
Recognised Buffalo Tours' record of consistent excellence across numerous tourism metrics.
Winner, Best Travel Agency - Vietnam, TTG Travel Awards 2015
Recognised and honoured Buffalo Tours with Asia-Pacific's most prestigious travel industry award for our significant contributions and achievments in the indusry.
Winner, 2015 Tour Operator, 2015 Magellan Awards
The Travel Weekly Magellan Awards honors the best in travel and salutes the outstanding travel professionals behind it all.
||Winner, TripAdvisor Certificate of Excellence - 2014, 2015 and 2016|
An award that honors hospitality excellence for businesses who consistently achieve outstanding traveller reviews on TripAdvisor.
||CEO won ‘Entrepreneur of the year’ – 2013|
An official award from the US Ambassador and Dean of University of Hawaii
Winner, Vietnam’s leading tour operator and destination management company, The Guide Award – 2000 – 2014
As voted for by the readers of The Guide Magazine, and the Vietnam Economic Times
||Winner, Vietnam Top International Tour Operator – 2010, 2011, 2012|
An official award from Vietnam’s Ministry of Culture, Sport and Tourism and the Association of Tourism
||Winner, Best Tour Operator, Condé Nast Traveller World Savers Awards – 2007|
“Buffalo Tours integrates off-the-beaten-path villages, volunteerism, and volunteering home stays into its programmes (all run by local guides), and donates three percent of its profits to humanitarian causes. The company’s business has helped Mai Chau Valley tribes sustain traditional weaving and farming.” - Conde Naste Traveller
||CEO won the PATA ‘ Face of the Future Award’ – 2007 |
The award was a reflection of Buffalo Tours’ positive contribution to the local community in promoting sustainable principles.
||Named one of the 158 Best Adventure Travel Companies in the World by National Geographic Adventure (NGA) magazine. |
The NGA selection takes into account education, sustainability, quality of service and spirit of adventure.
||Best Adventure Tour Operator – 2002 – 2006|
As voted for by the readers of the Vietnam Economic Times for five consecutive years.
Our core values
Buffalo Tours is a proud pioneer of adventure travel in Vietnam. Today we offer an extensive range of customisable products allowing guests to have travel experiences that are deeply personal. Remaining true to the spirit of innovation, many of the products in our portfolio are unique and exclusive to Buffalo Tours.
With roots planted firmly in Asia, were our story as a company began, our inspiration is, and always has been, a deep-seeded passion for sharing the colourful cultures, profound natural beauty, and fascinating historical heritage of the region with guests and travel partners.
Our team of local and international staff is deeply committed to leveraging local expertise, abundant industry knowledge and on-the-ground operations in each country that we operate in to provide guests with unrelenting quality and consistent customer service.
Having taken care of more than half a million passengers in our two decades of operation in Asia, we can proudly and confidently assert that guests are in safe hands with us and that we are true experts in the destinations we operate in.
Since its inception in 1994, Buffalo Tours has held principals of responsible tourism at its core. Working closely and cooperatively with communities, local governments and NGOs, we operate a number of responsible tourism programmes and have a dedicated educational travel team.
Since its inception in 1994, Buffalo Tours has grown exponentially. From a three person office in Hanoi, to a team of over a thousand staff in 2015, Buffalo Tours operates in eleven destination countries - Vietnam, Cambodia, Laos, Thailand, Myanmar, China, Hong Kong, Singapore, Malaysia and Indonesia - with sales offices in the United Kingdom, the United States, Australia.
Throughout our growth we have always maintained an excellent standard of service, quality and innovation, and remain dedicated to sustainable growth and positive impacts in all our destinations.
After two decades of operation and development, Buffalo Tours has opened 15 offices in Vietnam, Laos, Cambodia, Thailand, Burma, China, Hong Kong, Singapore, Malaysia, Indonesia, Japan, Australia, United Kingdom, United States and Russia. We have carried hundreds of thousands of clients from many parts of the world. Mainland Europe and Australia continent, from which 43% and 32% of Buffalo Tours’ passengers come from respectively, emerge to be the most important markets for Buffalo Tours.
Our commitments to total quality
We take pride in our ability to deliver excellent customer service. In 2015, on average, customers who travelled with Buffalo Tours rated our services 8.0 out of 10 (exceed expectations). Nevertheless we put relentless efforts on improving the scores across the board (including tour guides, vehicles, meals, accommodation and the overall experience).
Buffalo Tours is part of the Thien Minh Group, a premier travel and hospitality company based in Vietnam. As the largest privately owned travel and hospitality group, Thien Minh invests in three integrated lines of business: Travel, Hospitality and Online. The group brings hundreds of thousands of passengers to Southeast Asia and hosts 120,000 hotel guests annually.
The travel business of Thien Minh Group comprises of Buffalo Tours, Cho Lon Tours, PEAK Vietnam, Asia Outdoors and Hai Au Aviation, each focusing on distinctive market segments. While Buffalo Tours is an inclusive tour operator and destination management company, Cho Lon Tours services Chinese speaking clientele, PEAK Vietnam focuses on adventure travel, and Asia Outdoors specialises in rock climbing and other adventure travels. Hai Au Aviation offers sightseeing flights over Halong Bay and Ninh Binh as well as charter flights to other destinations in Vietnam.
The hospitality portfolio has hotels in the four-star (Victoria Hotels and Resorts), three-star (EMM Hotels & Resorts, Mai Chau Lodge, Festival Hue) and L'Azalée Cruises. Victoria Hotels and Resorts is a chain of charming Indochinese heritage-style properties in Vietnam and Cambodia.
In addition, Thien Minh Group developed a hotel booking website www.ivivu.com dedicated to serving the fast growing online booking demand for hotels in Vietnam. www.ivivu.com is currently the number one Vietnamese hotel booking site with hundreds of thousands visitors monthly and over 2,000 hotel relationships in Vietnam.