The BT Difference

Our vision is to be the leading DMC in Asia, connecting travellers with local cultures, environments and communities in a way that is inspiring and meaningful. We know that immersive travel is the future of tourism and all of our products are designed to introduce guests to the true heart and soul of Asia.

 

Our Story

 

Buffalo Tours was originally launched in 1994 by founder Tran Trong Kien. As a young medical student from Hanoi, Kien spent his spare time guiding travellers throughout Vietnam to help fund his studies and show off the country he loved.


Today, Buffalo Tours is one of Asia’s leading destination management companies, with hundreds of thousands of passengers carried annually and several internationally recognised industry awards under our belts. That same drive to showcase a love of the region is at the heart of everything Buffalo Tours does today. Now as a member of Flight Centre Travel Group we remain committed to changing lives through travel.


Since our modest beginnings, the Buffalo Tours team hold responsible travel as a core commitment. As we have grown, so too has the commitment to work responsibly with our customers, host communities and local business partners. We always ensure our tours have a minimal impact on the natural environment, while remaining respectful and observant of local customs and supportive of local economies.

 

The BT Difference

Personalized Travel Service

Our dedicated travel experts are committed to accommodating your needs, whether tailoring a multi-day itinerary or ­finding the perfect experience to suit your travel style.

Local Destination Experts

We are proud of our origins in Asia and network of strong local relationships that allows us to provide clients with a wide range of immersive experiences, exclusive access and savings.

Quality

We pride ourselves on consistency and reliability, from our expertly trained guides, our premium quality products and vetted suppliers, to ensuring our guests enjoy unparalleled safety and comfort.

Responsibility

We partner with local communities to build a supply chain that grows small-scale economies within a responsible and sustainable framework. We educate our guests and engage the industry to prioritize preserving the environments and cultures that make Asia such an extraordinary destination to visit.

 

Global Network

We are present in 11 Asian destinations and 15 countries globally, making us well-established in our expertise and global strength.

Our Promises

 

Partner Promise

Rather than just providing tours and logistics, we want to help our partners grow and add value to every aspect of their business, using our destination expertise, local connections and extensive networks to benefit our strategic partners in every conceivable way.

Our Guides

We employ some of the best guides in business, thanks to our rigorous procedures, regular training and workshops, as well as positive working environment. In addition to being knowledgeable, trustworthy and courteous, our guides are trained to professionally handle first-aid and emergency situations.

Safety Promise

The well-being of travellers is our utmost concern and we have several procedures in place to ensure the highest level safety. A fleet of well-maintained vehicles and trained drivers throughout our destinations allows us to provide guests with piece of mind, knowing that all of our transport lives up to international standards.

Service Promise

We strive to deliver the best service in the industry. Travel can be unpredictable, so our teams are dedicated to providing you with support every hour of the day. Whether you need to confirm a booking, make a change or add to your itinerary, our teams are here to help 24/7.

Product Promise

We use our destination expertise to offer the best experiences, services and accommodation in Asia:

- Highly customizable programs for any demographic or travel style.

- On the ground destination experts dedicated to seeking out the best new experiences.

- Our own-operated products that engage clients with the destination and support local communities.

- Wide range of touring and transport assets to guarantee end-to-end service.

- A huge selection of hotels, catering to a wide range of needs and travel styles.

Responsible Travel

At Buffalo Tours, we believe that positive development in travel and tourism must be focused on all three pillars of sustainability. This includes initiatives targeted at sustainable economic development, cultural preservation and social inclusiveness, as well as environmental protection. Buffalo Tours supports inclusive and sustainable tourism development through community projects all over Asia. Working with community leaders and sustainability experts, we seek to establish the means by which tourism development can help to preserve local culture, protect the environment and support traditional ways of life.